How long ibuypower

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What's new. New posts New profile posts Latest activity. Current visitors New profile posts Search profile posts Billboard Trophies. I bought a pc from ibuypower should I be worried? Thread starter Dankdab Start date Feb 16, Forums Hardware Systems.

JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding. Previous Next Sort by votes. Dankdab Reputable. Jan 16, 0 4, 1. Mar 31, 6, 11 33, 1, Dankdab :. Mar 16, , 9, , 22, USAFRet :. Jan 1, 24, 86, 4, I then go ahead and take the side panel off and pull the foam inside out As you can see in the pictures, the RAM was flat out ejected from the sockets with one piece rattling around and one stuck in a random alcove of the tower.

The RAM clips were flat out broken, also rattling around inside the case. The poor was sagging UP. Taking it out revealed the PCI slot was warped, though oddly mainly on the outside of it.

Not pictured is the back with the motherboard being misaligned with the IO shield. I'm not an expert on shipping, but some of this really doesn't seem like shipping damage to me, though surely I can concede some things might have happened during shipping.

But neither box was damage to any degree, nor was the Tower exterior itself, aside from some odd, long scratches on the clear side panel that made it appear as if it was from a used system. That's bad enough, but I have shipping damage protection, right? Should be able to get it resolved quickly, surely. Well, I try calling. Multiple times over the course of a few days. I keep getting a "line busy" tone.

Extremely odd for customer service. I reach out over Twitter and a rep tells me to contact them over discord. There's surprisingly few people willing to talk directly about it.

As pictured, I do eventually get someone who tells me Excuse me? You're not exactly a no name company. And you're telling me you can't manage a proper customer service queue system? I did eventually get queued after numerous call attempts and after something like and a half hours get to talk to a person, despite the "relatively short" queue the staff member claimed it would be.

I've always waited much less when I've called the DMV in multiple states and I think that speaks to the quality they're offering. God help you if you're not a particularly savvy person with such things.

After a talk, they eventually set up an RMA for me and provide me a shipping pickup to send the system back. The representative questioned my request, but I was rather obstinate given the mention of the possibility by a previous staff member and my previous experience. After some weeks, they mention the system is ready to give back and after some more weeks, I finally receive it.

The case panel I mentioned before was even more roughed up than before with a new very large scratch on it, but at this point, I wasn't going to deal with more hassle, especially since the system at least worked after I placed the parts in.

TLDR, I would really say they did the bare minimum here and I'm very glad the return was entirely on their dime in the end, wasted time not withstanding. But the initial damage was incredibly offputting to the point where I don't think I can consider it all shipping damage. The customer support was perhaps the worst I've experienced with trying to get in contact with them.

The fact that they had no consistently reachable phone number without around 20 straight calls was abhorrent. Then routing me through Discord only to tell me to "call a bunch of times" really pushed it over the edge for me. I do not recommend IBuyPower whatsoever. Tip for consumers: If you're thinking of using this site, don't.

Just don't. Find another seller. There's so many other pc building services and prebuilt sellers. Find one that will do due diligence and not screw up the product. It might work out, it might not. If it doesn't, have fun trying to get in contact with customer service and pray they do a better job the next time.

You'll likely be waiting a while regardless if you do choose them. I purchased one of their pre configured systems. I called and chatted with them on line to make sure the computer was what I wanted. I was told by an online chat rep and a rep on the phone that the computer I selected had both WiFi and Bluetooth. The computer took 6 days to arrive late.

Upon setting up the computer I found it did not have bluetooth or WiFi. I called the company, I was on hold for over an hour, I gave up finally and left a message on their tech support line. They have never called me back. In May I started to have a few other minor issues with the computer. I sent repeated emails, finally weeks later they email me, and instead of making any attempts to troubleshoot the problem.

They LIE and tell me my copy of Windows 10 is corrupted and they give me instructions to reformat and wipe my computer back to factory specs. This is ridiculous and the most lazy pathetic excuse for tech support I have ever seen!

If I did wipe it and the issues continue it would be another 10 weeks fighting with them for an answer and apparently I would never get the correct solution. If you get a computer from them with zero issues you'll be fine, but from everything I've now read, if you have problems you're completely screwed.

I know they may reply to this and blame it on the pandemic or some other issues, but they have bad reviews going back to last fall. They have LOTS of excuses! It would be great if they put as much effort into HELPING customers as they put into replying to their reviews and complaints on web sites.

FYI They also offer customers a 30 dollar Amazon gift card to write good reviews after purchase. I can prove this because they did it to me. So don't believe all the good reviews. People were paid for those. Buy somewhere else that actually has customer service and technical support if you have a problem. These guys are scum, once they get your money you can't get them to respond to you. You have to submit the reviews and once they see you wrote a good one they will give you the Amazon gift card.

I know, because they did that to me. I bought a custom built PC online on Friday July 26th. I did not pay for rush processing. The site says business days for the build to occur and be shipped. Well it only took them 3 days to build and get it shipped. I did however pay for 2 day shipping and it arrived right on time and very well packaged with lots of foam and padding in the box.

I did a once over of the cabling, fans, and GPU. Everything seemed to be in order and secure. I haven't checked the BIOS yet. Anyhow I'm satisfied. I did some gaming last night and the thing was smooth as butter. No complaints here yet.

Here's a run down of how the order was processed. I bought a custom rig from ibuypower and the graphics card didn't work. They sent me 2 replacements which still didn't work. Eventually I had to send back the entire pc for repair. When it returned it worked fine. Now it has been several months and all is good. At first I was hesitant to buy from them again but I think I will give them my recommendation.

They were great about customer service and repairing everything. Recently bought my first custom prebuilt computer and had switched out some internal pieces, and the graphics card was one of them. Not only is it a faulty card, but I realized it isn't actually the card I had picked out. It was a different brand of video card from what I paid for entirely. Have tried their tech and customer support for a few days and haven't gotten any sort of response.

Good job guys, I love IBuyPower. Whene everything is okay, you can't tell different opinion like this. I purchased a brand new machine from ibuypower. But after only 2 months of operation and I mean light operation like 4 hrs total, the computer started blue screaning and shutting down.

I contacted ibuypower and asked if I could be sent the intel version of their cooler bracket so I could change the motherboard and test my ram and drives power supply. Etc this is the only way I could test these things due to this system being the only and last amd system I will ever own! I was giving the run around in customer service for 2 weeks getting bombarded with questions why the address I give is different from the delivery and wanted me to give a discription of the unit and then after all this I was not approved one bracket!

Not to mention the full warranty that they would no longer honor or stand behind! I would have taken a part at a time in the mail til we figured out what makes it work again because it bootloops and I can't even get to the bios. It cuts off to fast. I've tried a new hard drive with windows preloaded, no dice, I've tried ram, and both monitor ports with zero luck. My advice on ibuypower is no Update I took the system to a local pc shop and they say that my brand new graphics cars has missing pieces inside and must be disassembled to be repaired and at that point would void any warranty so we choose for the moment to hold off on this card until we can figure out exactly what happens because where this board was damaged was under the thermal pads?

Or something like that and was also missing a transistor! The guy that runs the pc shop said that it couldn't have been done by me because it has to be taken way to far apart just to see the part in question but he showed me the dark spots on the brand new video card! What made me the most unhappy is they wouldn't even help me on the phone but just kept transferring me around until I either got hung up on or til it was quitting time! Zero help and after a month of emailing I finally got a email back asking me a hundred questions about me and basically at the end said they couldn't help me because they couldn't prove that the computer had the same hardware it left with?

And every component has a freaking ref part number from ibuypower all over this things internal parts! And when the pc was running you couldn't breathe on it or it would lock up, an intel system to me was way superior in my past experience. This was my first and probably my last amd pc.

Tip for consumers: Check your reviews carefully before you just slide your money across the table to whoever because once ibuypower has your money you mean nothing to them. Products used: Prebuilt personal computer that would not compute a thing! Graphics card drives will not load. Reinstalled the drivers and reseated connections Didn't confirm that I had done everything. I ordered a unit and was never answered by email with any questions and the phone was busy at all times.

In I dont remember the last time I called a company especially a tech company and didn't at least get put in a que on the phone. They do not honor anything in my experience. You pay to buy it, you pay to ship it back, you pay for parts to fix it, they don't refund your money.