For Prepaid, call Go to a store: You can also go into one of our stores and get some face-time with one of our Mobile Experts.
If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. Do it online: Rather begin your transfer online? Of course you can. Follow the number transfer instructions on the payment page at checkout.
We recommend this method if you don't need to use you current phone until your new T-Mobile phone or SIM card arrives. Now you can start the transition to your new T-Mobile account. To transition smoothly, keep your old phone and old account active until your number is fully activated on your new T-Mobile account.
To make sure you don't miss any important calls or texts, your best bet is to wait to transfer your number until after you get your new device and SIM card. We'll handle the heavy lifting from here What happens next?
We'll also send a free text message to your Verizon wireless device notifying you that your transfer is complete.
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You'll be responsible for the account and charges on and after the date of the ownership transfer. Contact T-Mobile Customer Service and speak to our activations team within 30 days after the ownership transfer authorization in order to complete the Change of Responsibility.
If the request is not completed within 30 days, the original owner will need to contact us again to file another request. An EIP balance transfer can only be moved to another account once, it cannot be moved again. The line must remain active and keep the original number associated with the EIP.
Both accounts must be in good standing; neither can be past due, delinquent, or in write-off status. It does not matter which area code the temporary number is in. So if you need to keep the old number, then open a new line for the new number. There may also be an activation fee if you are adding a new line or are starting a new line on a new account. Ask them if they could waive the fee. Sometimes it works, sometimes it does not. If you are porting your new number over top of an existing one, your existing 2 year contract period will not be restarted.
So if you have, for example, 5 months left on your contract, only the 5 months will be left on the line after your port request goes through. But confirm this with your representative just to make sure a mistake is not made. Unlike with Verizon Wireless, T-Mobile does not need to program the phone handset.
The intelligence of what the telephone number is and will be is transmitted to the handset through the SIM card, and not the handset such as in Verizon Wireless.
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